Shipping policy

Current Notice

When purchasing from our online shop, free delivery is only available within Germany and to Poland. Deliveries to Austria, Belgium, the Netherlands, Czech Republic, Denmark, and Luxembourg are possible for an additional fee. We ship our stepping stones up to 9 pieces via parcel service, and from 10 stepping stones via SL Schwedt Logistik GmbH exclusively on complete pallets.

Further Details on Transport

The delivery location must be easily accessible, with a turning possibility. Delivery is made to the curb. Unloading is mostly done with a tail lift, accompanying forklift, or pallet truck. An asphalted, concreted, level surface is required. Cobblestone pavement is not suitable.

Delivery is usually made within 2 to 15 calendar days after receipt of payment if prepayment is chosen. Delivery is only made on weekdays. The delivery date will be notified by us one to two days before delivery. The recipient has the right and obligation to check the goods for completeness or transport damage before acceptance (interface check). By signing on the delivery note, you confirm that the goods were delivered to you complete and without errors.

Transport damages and incorrect quantities must be noted on the delivery note. A later complaint will not be accepted. The natural stones must be accepted on the notified date. If proper delivery is not possible, the customer bears the costs for a new delivery attempt or the return transport of the goods. The consumer is free to purchase the goods EXW or DAP (preferably INCOTERMS 2010). For both options, the seller cannot guarantee a delivery deadline and excludes the right to claim damages.

With EXW (self-collection), the consumer must organize the shipping themselves, and the collection of goods must be coordinated with the consumer at least 1 working day before the loading day in writing. With DAP (delivery), the consumer must ensure that an appropriate vehicle (usually a tarpaulin trailer) can independently reach and leave the destination without external assistance. If reaching the unloading point is not possible for reasons not attributable to the seller and additional costs arise, these will be borne by the consumer. The seller has the right to unload the goods at the last possible safe accessible point.

According to the agreed appointment for delivery, the consumer is obliged to accept the goods promptly. If there are waiting times that are not the responsibility of the seller, the consumer will be liable for damages. After agreeing on the delivery, the consumer has no right to refuse acceptance. This explicitly includes loading aids and cargo securing materials. The consumer has no claim for exceeding the agreed delivery deadline due to force majeure or other circumstances beyond the seller's control.